Workshop on Influence, Impact & Inspire – Advanced Communication Skills

Objectives:

• Strengthen high-impact communication skills for personal and professional excellence.
• Build influence, credibility, and presence in diverse workplace situations.
• Master persuasive communication grounded in behavioural psychology and proven theories.
• Cultivate emotional intelligence, clarity, and empathy for stronger relationships.
• Transform everyday communication into a tool for leadership, collaboration, and trust.
• Apply communication frameworks to enhance decision-making, conflict handling, and team engagement.

Program Outline :

The Powerful Presence – Communication That Commands Respect
Content:
1. Executive Presence & First Impression Psychology
2. Non-Verbal Intelligence
3. Clarity & Conciseness Mastery
4. Presence Calibration Drill

Title: The Psychology of Influence & Ethical Persuasion
Content:
1. Professional communication.
2. Tone, clarity, and empathy in conversation.
3. Email etiquette essentials.
4. Active listening and conflict resolution

Title: Professional Conduct & Emotional Intelligence
Content:
1. Cialdini’s Principles of Influence
2. Framing & Reframing Techniques
3. Strategic Messaging & Storytelling
4. Reframing Clinic

Title: High-Stakes Conversations & Conflict Reimagined
Content:
1. Crucial Conversations Framework
2. The Ladder of Inference – Clear Thinking Under Pressure
3. Difficult Conversations with Emotional Intelligence
4. Hot Seat Coaching Scenarios

Title: Communication for Daily Excellence – Influence in Action
Content:
1. Everyday Professional Communication Mastery
2. Creativity & Clarity in Thought
3. The Habit of Powerful Communication
4. Closing Circle & Commitment

Topic: Feedback and Action Plan Development
Content:
1. The Feedback Formula
2. From Reflection to Results

Methodology:

Interactive presentations and reflective discussions.
Roleplays, group activities, and one-on-one coaching.
Case studies, real-world narratives, and video snippets.
Feedback and personal action planning.

Who should attend:

Young professionals,Emerging leaders,Mid-career managers,Entrepreneurs,Anyone aspiring to elevate their communication, influence, and professional presence

Key Takeaway:

• Communicate with confidence, influence, and emotional intelligence.
• Build trust, credibility, and rapport in all interactions.
• Speak with purpose and presence to inspire people.
• Manage difficult conversations with clarity and calm.
• Use persuasion ethically and effectively.
• Strengthen relationships at work and at home.
• Transform communication into a leadership advantage.

Speaker Profile:

Deepika Kotian is the visionary Founder and Principal Consultant of Bespoke Training & Consulting Services, leveraging over a decade of educational and corporate expertise. As a Ph.D. scholar at Hinduja College, Mumbai, and holding advanced degrees and certifications from prestigious institutions like Tata Institute of Social Sciences, Dale Carnegie Institute, SNDT University, Thakur Institute of Management Studies and Research, and IGNOU, Deepika excels in blending academic rigor with practical insights. Her dynamic approach to training and consulting is shaped by a rich background in psychology, human resources, and professional development, positioning her as a leading authority in transformative learning and organizational growth. Her expertise is exemplified through successful training programs for top clients including Indian Oil Skytanking, Indokem Ltd., Hindustan Times, Education Design Architects, Elphinstone College, SNDT College, Thakur Global Business Schools and many more.

Contact Details :

Ms. Shruti Rathod
Email : shruti.rathod@bombaychamber.com
Tel : 61200268