Webinar on Mastering Difficult Conversations: Strategies & Techniques

Introduction:

In today’s fast-paced and diverse work environment, difficult conversations are inevitable. Whether it’s delivering unfavorable feedback, discussing a delicate topic, or navigating a disagreement, these conversations, if handled well, can lead to personal growth, stronger
relationships, and clear communication. Join us in this insightful webinar to learn effective
strategies and techniques that will empower you to approach these conversations with
confidence and poise.

Brief Description:

“Mastering Difficult Conversations: Strategies & Techniques” is an hour-long session designed to equip participants with the tools and understanding needed to navigate challenging dialogues. The webinar delves deep into the anatomy of difficult conversations, illuminating why they often become heated and how to ensure they remain constructive. Through practical techniques and actionable insights, attendees will learn how to prepare, handle, and reflect on these crucial interactions, ensuring they lead to positive outcomes for all involved.

Who Should Attend:

Team Leaders and Managers: Those in leadership roles frequently encounter tough conversations and need to handle them with tact and empathy.
HR Professionals: Engaging in discussions about performance, behavior, or company policies
is an integral part of their role.
Customer Service Representatives:
They often serve as the front line in addressing customer complaints or concerns.
Sales and Business Development Professionals:
Negotiations and discussions around deliverables, prices, and contracts can sometimes be sensitive.
Educators and Trainers:
Navigating feedback and addressing individual needs requires skillful communication.
Individuals keen on Personal development:
Anyone looking to enhance their communication skills, strengthen relationships, and foster an understanding environment would benefit immensely from this session.

What You Will Learn:

1.Foundational Understanding:
Gain insights into why certain conversations are challenging and the underlying emotions and stakes involved.
2. Self-preparation Techniques:
Learn methods to introspect and prepare mentally and emotionally before entering a challenging dialogue.
3. Effective Communication Tools:
Understand the power of active listening, the importance of “I” statements, and the value of open-ended questions to foster constructive discussions.
4. Emotion Regulation:
Acquire strategies to remain calm and poised, even when discussions become heated.
5. Conflict Resolution:
Discover techniques to identify common ground, build consensus, and navigate disagreements in a way that strengthens relationships rather than weakens them.
6.Avoiding Common Pitfalls:
Recognize and sidestep typical mistakes that can derail a conversation or escalate conflict.
7. Post-Conversation Reflection:
Learn the importance of reflection post-discussion, how to evaluate the effectiveness of the interaction, and strategies for ensuring positive follow-ups when necessary.

Training Methodology:

1.Interactive Lectures: The webinar will combine expert insights with real-world examples, ensuring both theoretical knowledge and practical understanding.
2.Role-Playing Activities: Attendees will have the chance to participate in simulated conversations, allowing them to practice the techniques in a safe and controlled environment.
3.Group Discussions: Participants will engage in breakout sessions to share experiences, challenges, and insights, fostering peer learning and community building.
4.Multimedia Presentations: The use of engaging visuals, videos, and infographics will aid in
illustrating key points and keeping participants engaged.
5. Self-assessment Tools: Attendees will be provided with worksheets and tools to reflect on
their current conversational strategies and identify areas for improvement.
6.Feedback Sessions: Post role-playing and exercises, participants will receive constructive
feedback, highlighting strengths and areas to refine further.
7.Q&A Segments: Dedicated time slots will be allocated for participants to ask questions, ensuring clarity and deeper understanding.
With this comprehensive training methodology, participants will not only learn about mastering difficult conversations but also actively practice and refine their skills in real-time, ensuring lasting behavioral change and enhanced communication prowess.
By the end of this webinar, participants will be well-equipped with a toolkit of practical strategies and a newfound confidence to approach and manage difficult conversations in both personal and professional settings.

Speaker Profile

Ms. Nital Kothari, a seasoned educator, startup mentor, and corporate trainer with an impressive career spanning over 22 years in the field of education. Currently affiliated with Jaihind Degree College, Ms. Kothari has had the privilege of working with esteemed institutions such as HR College in Churchgate and Podar College in Matunga. Throughout her journey, Ms. Kothari has cultivated expertise in various areas including Entrepreneurship, Management, Marketing, Advertising, and Finance. She has had the honour of serving as a judge and panellist at numerous prestigious college events, making valuable contributions to the growth and development of young minds. Furthermore, Ms. Kothari has authored and presented over 100 papers, enriching the knowledge and understanding in her areas of interest. Mumbai University has recognized her expertise and invited her as a resource person, while several colleges across India have invited her as a guest lecturer. Ms. Kothari takes great pride in her involvement with advisory boards for various NGOs, where she passionately contributes her expertise to support their noble causes. Her dedication and contributions have earned her numerous awards and accolades from multiple organisations. With great enthusiasm, Ms. Kothari looks forward to connecting with all of you and sharing her vast knowledge and experiences in the realm of education, entrepreneurship, and corporate training. Together, you can embark on a transformative journey of learning and growth under her guidance.

Contact Details :

Ms. Shruti Rathod
Email : shruti.rathod@bombaychamber.com
Tel : 61200268