Webinar on A leader’s guide to managing emotions at work

Objective

It is not uncommon to face situations such as:

• You were upset and took out that frustration on someone else.
• You were overwhelmed at work and you snapped at someone who asked you for some information.
• Have were subjected to someone else’s emotional outburst
• You were down and out and put in your papers when you did not get a promotion
• This program will offer a framework, tips and insights for dealing with situations such as these in a constructive way.

Program Outline

What is emotional intelligence?

Dimensions of emotional intelligence

• Personal and social
• Awareness and regulation

Why emotional intelligence?

• Engaging with emotional intelligence will help you:
  • Influence people
  • Deal with conflicts
  • Build relationships
  • Overcome stress
• There is a strong positive correlation between a high degree of EI and success

Ways to develop emotional intelligence

• Gaining self awarenes
• Identifying and regulating one’s own emotions
• Empathy – understanding other people’s emotions through:
• Listening
• Observation

Helping others regulate their disruptive emotions for better outcomes

Speakar Profile

Ms. Charu Sabnavis, Director, Delta Learning

Charu embarked on an enriching and challenging journey in the field of people and organizational development after a successful corporate stint wherein she spearheaded Human Resources, Learning & Development and Operations at Morgan Stanley, Capgemini, Datamatics and NIIT. She started Delta Learning, an organizational development and training company, in 2012 and has trained and coached more than 8000 people in 50 organizations, across 6 industries in the areas of Leadership, Personal Effectiveness & Diversity. She has engaged with teams at PricewaterhouseCoopers, Bank of America, ANZ, BNP Paribas, HDFC Bank, IDBI Bank and many more. She has over 55 published articles on Leadership, Workplace effectiveness and Diversity in Mint, Financial Express, Business Standard & other publications.

Certification

Coaching from Neuroleadership Institute, Extended DISC, Oscar Murphy’s Battery 5 – FITS, Personality type, 4C Assessment, Competency Assessment, Communication Pattern Analysis, Behavioural Pattern Analysis.

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Contact Details :

Ms. Shruti Rathod
Email : shruti.rathod@bombaychamber.com
Tel : 61200268