Workshop on Handling Difficult Conversations

Introduction

Handling difficult conversations : What it is & why it matters?

Handling difficult conversations is an inevitable part of our personal & professional life – whether we’re telling a client the project is delayed or conducting an unenthusiastic performance review or in a relationship with a passive or aggressive individual. How can we prepare for this kind of discussion? How can we be assertive and deal with difficult situations? And, how can we retain our thinking capability during difficult conversations?

The training session will involve facilitation to reflect on the answers to the above questions & many more. Having prior knowledge of handling difficult conversations improves personal and professional effectiveness.

Objectives

• Finding a work-life balance is also beneficial for you, your children, and your family relationships.
• Working out a flexible schedule with your employer may also help you find a better work-life balance. Making changes at home may help you achieve this.
• Adjusting your work habits and your perspective on work can help too.

Programme Content

• Communication Styles & Conversations pattern.

1. To explore what makes a conversation difficult.
2. To investigate your response/reaction pattern to a given difficult conversation.
3. To examine the signs that you are dealing with a difficult person.
4. To understand the impact of aversion/craving/mindfulness on difficult conversations.
5. To learn consciously proven strategies to handle difficult conversations.

• 5 core beliefs that limit handling difficult conversations.
• Proven strategies to handle difficult conversations.
• Foundation for change.

Key Takeaways

• Self-reflection toolkit
• Personal & professional effectiveness
• Proven strategies to handle difficult conversations

Speaker Profile

Dr Kasturi R Naik is known for real-time, forthright, solutions to complex people’s problems. Knows the difference between Passion, Profession, and Purpose and that has made all the difference in the way she lives her life. She has more than 11 years of academic experience and 5 years of consultancy experience in the fields of human resource management, leadership, and team building. She is associated as a visiting faculty at JBIMS and GNIMS for MHRD and e-MBA courses. Invited as a guest speaker at Taj Wellington Mews Luxury Residences, Novartis Pharmaceuticals, TCS, and Lufthansa airlines on topics related to building personal and professional effectiveness.

Contact Details :

Ms. Shruti Rathod
Email : shruti.rathod@bombaychamber.com
Tel : 61200268

Knowledge partner