Workshop on Build Resilience with Emotional Intelligence

Workshop on Build Resilience with Emotional Intelligence

June 14, 2023

Workshop on Build Resilience with Emotional Intelligence

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Emotional Intelligence is about Resilience, the ability to: face ups & down, to bounce back. Resilience – a quality critical for any team, department, company to function well and to increase productivity, profitability, the bottom line of any business. EQ is the ability to know ourselves, to be self-aware & have the ability to manage / navigate those feelings eg. when disappointed, angry, confused. These negative emotions affect the morale and subsequently the productivity of the team. Therefore, it is important that you become aware of such feelings and you develop the skills to navigate these feelings. EQ includes the critical ability to feel the emotions of others or empathize and manage their feelings through interpersonal skills. Empathy is the foundation of EQ. This is possible with Resilience.

Your ability to empathize and see things from their perspective; you then become HFT (High Frustration Tolerance Person) rather than LFT(Low Frustration Tolerance). People who are highly emotionally intelligent tend to be highly emotionally resilient too. This will impact work productivity. Any company with emotionally resilient employees have a higher tolerance for disappointments. This sharpens their ability to persevere, not give up and Give Results.


To enable employees to be emotionally smart & resilient which increases workplace morale and productivity
Specific objectives:

1. To help acquire the ability to become self-aware: able to label the feelings they experience
2. To acquire the Resilience to manage/ navigate those problematic feelings
3. To be able to empathize: feel the feelings of others
4. To strength the ability to assess others’ feelings & manage them


Topics Methodology
Emotional Intelligence & Resilience & how they Impacts Work Productivity Discussion & games
Their Importance in our day-to-day life Discussion
Components of Emotional Resilience – Self-awareness, Managing Your Emotions, Empathy Discussion & simulation
Building self-awareness of feelings: Ability to identify & label our feelings
Recognizing patterns of how we Think, Feel & Act
Through Games & Discussions
Regulating / Managing your feelings, behaving in a socially acceptable manner with accountability & Responsibility, with Empathy Through an activity of
5 Chairs 5 Options & a Game
Understanding & Managing Emotions of others like team members, colleagues & others… Understanding through their non-verbal cues, tone & such others… Simulation & Discussion
Understanding and Responding to Customer’s Emotions Exercise & Discussion
Qualities of an Emotionally Resilient Person Role Play & Discussion
Action Plan Exercise & Discussion


The training programme offers following learning benefits:

  • Self-awareness, Managing Your Emotions, Empathy
  • Recognizing patterns of how we Think, Feel & Act
  • Behaving in a socially acceptable manner with accountability & Responsibility, with Empathy
  • Understanding and Responding to Customers’ Emotions
  • Increased tolerance for disappointments
  • Ability to persevere, not give up and Give Results.
  • Increased Productivity

Training Methodology

Discussion & games, Exercise, Role play, Discussion & simulation

Who should attend?

Working Professionals, Junior, Mid and Senior Level Executives.


Dr. Lata Shetty is the founder of Mainstream HRD Training Centre. She is a B.Sc, M.S.W, and Ph D from Tata Institute of Social Science, Certified NLP Practitioner. She has conducted more than 70,000 batches in more than 140 companies and organizations with 21 years of experience. Dr. Lata Shetty is a Resource person at the Bombay Chamber of Commerce and Industry since the last 20 years. She is a regular Faculty at Oriental Bank of Commerce HRDI Mumbai & Sir Sorabji Pochkhanwala Banking Training College (staff training college Central Bank of India and Dena Bank) Mumbai. She has worked with immense success because of her Innovative, Energetic, Engaging style of training.

Participation Fee :

Members Rs. 3,500 + 18% GST
Non-Members Rs. 4,000 + 18% GST
Bank Details for NEFT
Account No. 10996680930
Bank Name State Bank of India
Branch Address Mumbai Main Branch

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”

Contact Details :

Ms. Chetna Surti
Email :

Additional Details

Event Fees Type - Paid Event

Event or Seminar - workshop

Event registration closed.

Date And Time

June 30, 2023 09:30 AM to
June 30, 2023 05:30 PM

Registration End Date

June 29, 2023
Paid Event


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