Workshop on Build Resilience with Emotional Intelligence

Outline

Emotional Intelligence is about Resilience, the ability to: face ups & down, to bounce back. Resilience – a quality critical for any team, department, company to function well and to increase productivity, profitability, the bottom line of any business. EQ is the ability to know ourselves, to be self-aware & have the ability to manage / navigate those feelings eg. when disappointed, angry, confused. These negative emotions affect the morale and subsequently the productivity of the team. Therefore, it is important that you become aware of such feelings and you develop the skills to navigate these feelings. EQ includes the critical ability to feel the emotions of others or empathize and manage their feelings through interpersonal skills. Empathy is the foundation of EQ. This is possible with Resilience.

Your ability to empathize and see things from their perspective; you then become HFT (High Frustration Tolerance Person) rather than LFT(Low Frustration Tolerance). People who are highly emotionally intelligent tend to be highly emotionally resilient too. This will impact work productivity. Any company with emotionally resilient employees have a higher tolerance for disappointments. This sharpens their ability to persevere, not give up and Give Results.

Objective:

To enable employees to be emotionally smart & resilient which increases workplace morale and productivity
Specific objectives:

1. To help acquire the ability to become self-aware: able to label the feelings they experience
2. To acquire the Resilience to manage/ navigate those problematic feelings
3. To be able to empathize: feel the feelings of others
4. To strength the ability to assess others’ feelings & manage them

Contents

Outcomes:

The training programme offers following learning benefits:

• Self-awareness, Managing Your Emotions, Empathy
• Recognizing patterns of how we Think, Feel & Act
• Behaving in a socially acceptable manner with accountability & Responsibility, with Empathy
• Understanding and Responding to Customers’ Emotions
• Increased tolerance for disappointments
• Ability to persevere, not give up and Give Results.
• Increased Productivity

Training Methodology

Discussion & games, Exercise, Role play, Discussion & simulation

Who should attend?

Working Professionals, Junior, Mid and Senior Level Executives.

Speaker

Dr. Lata Shetty is the founder of Mainstream HRD Training Centre. She is a B.Sc, M.S.W, and Ph D from Tata Institute of Social Science, Certified NLP Practitioner. She has conducted more than 70,000 batches in more than 140 companies and organizations with 21 years of experience. Dr. Lata Shetty is a Resource person at the Bombay Chamber of Commerce and Industry since the last 20 years. She is a regular Faculty at Oriental Bank of Commerce HRDI Mumbai & Sir Sorabji Pochkhanwala Banking Training College (staff training college Central Bank of India and Dena Bank) Mumbai. She has worked with immense success because of her Innovative, Energetic, Engaging style of training.

Contact Details :

Ms. Chetna Surti
Email : chetna.surti@bombaychamber.com