Webinar on Resolving Conflicts with Negotiation Skills

Overview :

Conflict Resolution a Way of Life!
Conflict in the workplace seems to be a fact of life. In a company, in a section different people may have different goals and needs that come into conflict.
The fact that conflict exists is not necessarily a bad thing. As long as it is resolved effectively, it can lead to personal and professional growth. Effective conflict resolution skills can make the difference between positive and negative outcomes. Conflict in the workplace can be incredibly destructive to good teamwork.
Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s mission is threatened. This is particularly the case where the wrong approaches to conflict resolution are used. To calm these situations down, it helps to take a positive approach to conflict resolution, where discussion is courteous and non-confrontational, and the focus is on issues rather than on individuals. If this is done, then, as long as people listen carefully and explore facts, issues and possible solutions properly, conflict can often be resolved effectively.

Broad Goal :

To develop awareness & skills for Conflict Resolution and Negotiation skills

Specific Objectives :

1. To sensitize participants about attitude to conflicts
2. To increase awareness of their conflict resolving style
3. To help learn identify a range of conflict handling modes
4. To strengthen skills to apply relevant conflict resolution model in different conflict situations e.g. Thomas Kilmann’s Model
5. To provide a foundation of negotiations skills
6. To sensitize them about the different approaches to negotiate: eg. win win; win lose; lose lose
7. To strengthen their knowledge of Do’s & Don’ts of effective negotiation skills
8. To provide knowledge of special skills required to negotiate effectively

Course Content :

1. What is conflicts, ingredients of conflict
2. Conflict triggers – Fight or flight, “lose it” or suppress it
3. Thomas Kilmann’s Model of conflict resolution
4. Advantages of successful conflict resolutions
5. Impact of conflict – Negative & Positive
6. Tools in conflict resolution process
7. Seven attitude to dissolve conflicts
8. Negotiation a skill or an art
9. Types of negotiation and approaches for negotiation
10. The 5 stages of negotiation process
11. Negotiation skills to resolve conflicts
12. Some key negotiation skills relevant to many situation

Speaker :

Dr. Lata Shetty Director, Mainstream Training Centre
Dr. Shetty, is the Director, Mainstream Training Centre, which offers Soft Skills Training Programs in a variety of settings. Qualifications: B.Sc., M.S.W., Ph.D., a gold medalist.

Action Plan :

Participants will commit what they will implement and do differently to ensure effective sales

Training Methodology :

Lively interactive style, Discussions, Case Study, Role play, PowerPoint will be used.

Contact Details :

Supriya Pandey
Email : supriya.pandey@bombaychamber.com
Tel – 61200250, 9820202236