Behavioural Skills Training for Executive Assistants & Secretaries

Objective :

Outline 
Executive Assistants / Secretaries, Office Secretaries, Administrative Professionals and Executive PAs need to work in the highly demanding and challenging work environment. More than basic office management, their role includes a greater insight into how an organisation runs at a senior level. They are frequently required to supervise others and take charge of challenging tasks. They communicate across levels within the organisation including top management, external clients, vendors and senior professionals. Frequently, they act as a vital link between the top executive and various departments.

Objective
To be more effective and efficient, apart from business skills, there are certain behavioral skills required by Executive Assistants, Office Secretaries, Administrative Professionals and Executive PAs. These skills make them more proactive and enhance their contribution to the organisation. This programme is especially designed in view of the continuous requests from the industry. The training will provide an opportunity to review and develop interpersonal and behavioural skills of the participants and maximize their effectiveness.

Contents

The training programme will offer Executive PA Skills required working at a senior level

• Managing Pressure and Conflicting Demands
• Influencing Skills gaining support and cooperation of others
• Managing Human Relations
• Communicating with Stakeholders
• Effective Management of Client Relationships
• Achieving Service Excellence
• Planning, Prioritising & Monitoring
• Decision Making
• Maintaining Confidentiality

Outcomes

• The training programme offers following learning benefits
• Become more proactive
• Handling work stress and conflicting situations
• Identify ways to expand your managerial skills
• Have more control over your time and work output
• Use communication as a tool to achieve results
• Build effective working relationships
• Develop skills to manage organisation’s image

Speaker :

Dr. Lata Shetty
Dr. Lata Shetty is the founder of Mainstream HRD Training Centre. She is a B.Sc, M.S.W, and Ph D from Tata Institute of Social Science, Certified NLP Practitioner. She has conducted more than 70,000 batches in more than 140 companies and organizations with 21 years of experience. Dr. Lata Shetty is a Resource person at the Bombay Chamber of Commerce and Industry since the last 20 years. She is a regular Faculty at Oriental Bank of Commerce HRDI Mumbai & Sir Sorabji Pochkhanwala Banking Training College (staff training college Central Bank of India and Dena Bank) Mumbai. She has worked with immense success because of her Innovative, Energetic, Engaging style of training.

Contact Details :

Chetna Surti
Email : chetna.surti@bombaychamber.com
Tel : + 91 22 4910 0228
(M) 98926 86418