The Young Bombay Forum of the Bombay Chamber organized an insightful workshop titled How to Win Back Unhappy Customers on October 23, 2024. Shruti Rathod from the Bombay Chamber welcomed the speaker and attendees, providing an introduction to the Bombay Chamber’s history and achievements, including milestones reached by the Young Bombay Forum. Nineteen delegates from various organizations participated in the event.
Dr. Lata Shetty, founder of Mainstream HRD Training Centre, served as the speaker for the workshop. Dr. Shetty is a distinguished professional, known for her expertise in HRD and customer relations. She previously authored a column for Lok Satta – Lok Mudra, and has served as a faculty member at Orchid Finishing School, Tata Institute of Social Sciences, and as visiting faculty at Somaiya Institute of Management.
The workshop opened with Dr. Shetty engaging participants to understand their specific challenges and expectations related to handling unhappy customers.
Workshop Objectives:
The session aimed to:
Key Topics Covered:
Dr. Shetty addressed several important topics, including:
Throughout the workshop, Dr. Shetty shared real-life case studies and interactive activities, allowing delegates to discuss specific challenges and receive practical, actionable feedback. The workshop’s highly interactive format received excellent feedback from participants, who appreciated the valuable insights and tools provided to improve their customer service practices.