Webinar on Customer Service Excellence
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Webinar on Customer Service Excellence
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The competitive advantage of an organization rests, among other things, on an exceptional customer service culture. This culture transcends across the entire web of an organization encompassing both internal and external stakeholders. This program seeks to explore the dimensions of exceptional customer service and strategies to achieve the same.
Program outline
| Topic | Contents |
| Setting the context |
|
| Communicating effectively with the customer |
|
| Toolkit for communicating effectively |
|
| Building your credibility |
|
Speaker Profile
Ms. Charu Sabnavis, Director, Delta Learning
Charu embarked on an enriching and challenging journey in the field of people and organizational development after a successful corporate stint wherein she spearheaded Human Resources, Learning & Development and Operations at Morgan Stanley, Capgemini, Datamatics and NIIT. She started Delta Learning, an organizational development and training company, in 2012 and has trained and coached more than 8000 people in 50 organizations, across 6 industries in the areas of Leadership, Personal Effectiveness & Diversity. She has engaged with teams at PricewaterhouseCoopers, Bank of America, ANZ, BNP Paribas, HDFC Bank, IDBI Bank and many more. She has over 55 published articles on Leadership, Workplace effectiveness and Diversity in Mint, Financial Express, Business Standard & other publications.
Participation Fee:
| Members | Rs. 1800/- +18% GST per participant |
| Non-Members | Rs. 2200/- 18% GST per participant |
| Bank Details for NEFT | |
|---|---|
| Account No. | 10996680930 |
| IFSC CODE | SBIN0000300 |
| Bank Name | State Bank of India |
| Branch Address | Mumbai Main Branch |
Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”
Contact Details :
Ms. Shruti Rathod
Email : shruti.rathod@bombaychamber.com
Tel : 61200268
Additional Details
Organizer name -
Venue Name -
Event Fees Type
paid_event
Event or Seminar - Workshop
