Webinar on Managing Difficult Conversations

Objective

Conversations around communicating a project delay to a client, saying ‘no’ to a request or handling a conflict situation are inevitable at the workplace. Very often these conversations are circumvented and pushed under the carpet, primarily because they are – difficult! And having mustered courage to engage in one, one is not always successful.

This session seeks to offer insights and strategies for rendering these conversations smoother and less tough.

Program outline

Methodology

The participants will be engaged on an experiential learning platform comprising case studies, videos, role play and discussion, and encouraged to learn through reflection, experience and peer learning.

Relevant articles published by the facilitator

1. Taking the sting out of tough talk, Mint, Oct 27, 2014
2. The rules of feedback, Mint, Dec 17, 2012
3. No, can do, Mint, Dec 15, 2014
4. Taking the bite out of a fight, Mint, March 16, 2014

Facilitator Profile

Charu Sabnavis is an executive coach, a diversity expert, a columnist and an author
She embarked on an interesting, enriching and a challenging journey in the field of people and organizational development after a successful corporate stint wherein she headed Human Resources, Learning & Development and Operations at Morgan Stanley, Capgemini, Datamatics and NIIT.

She started Delta Learning, an organizational development and training company, in 2012 and has trained and coached more than 9000 people in 60 organizations, across 6 industries in the areas of Leadership, Personal Effectiveness and Diversity. She has engaged with teams at PricewaterhouseCoopers, Bank of America, ANZ, BNP Paribas, HDFC Bank, IDBI Bank, Deutsche Bank, NSE, CRISIL, MCX, NCDEX Capgemini, Larsen & Toubro, Tata Power, Aegon Life, Birla Sunlife Insurance and Future Generali amongst others.
Her maiden book “YOU: Build Your Personal Brand” was published in August’21, and she has over 60 published articles on Leadership, Workplace effectiveness and Diversity in Mint, Financial Express, Business Standard and other leading newspapers.

Charu is a certified on:
Coaching from Neuroleadership Institute
Extended DISC
Oscar Murphy’s Battery 5

She teaches Business Communication at S.P. Jain Institute of Management & Research and National Institute of Securities Markets.
She is an alumnus of Delhi School of Economics and enjoys gardening, yoga and Indian classical, rock and blues music.

Who should attend?

• Managers and team members

Key takeaways

• Cost of avoidance
• The toolkit for managing difficult conversations
• The PAIR framework
• Managing emotions
• Engaging with empathy
• Communicating effectively

Contact Details :

Ms. Shruti Rathod
Email : shruti.rathod@bombaychamber.com
Tel : 61200268