Shashank k (7/15/2024, 9:33:53 AM): Hi Hrithik. Thank you for contacting Dell Technical Support. My name is Shashank. Please allow me a moment to review your case details. 
Shashank k (7/15/2024, 9:33:58 AM): Good morning! How are you doing today? 
Shashank k (7/15/2024, 9:35:23 AM): Are we connected? 
Hrithik (7/15/2024, 9:35:51 AM): Good Morning 
Hrithik (7/15/2024, 9:35:54 AM): No 
Shashank k (7/15/2024, 9:36:08 AM): Could you please confirm if the Service Tag is B74PPT3 
Hrithik (7/15/2024, 9:36:19 AM): Yes 
Shashank k (7/15/2024, 9:36:33 AM): As per the given Service Tag, your System is OPTIPLEX 3000 
Hrithik (7/15/2024, 9:36:50 AM): Yes 
Shashank k (7/15/2024, 9:37:22 AM): Please share the issue that you are facing with the system 
Hrithik (7/15/2024, 9:37:51 AM): Shift Key is Stuck in Keyboard. 
Shashank k (7/15/2024, 9:38:31 AM): I apologize for the inconvenience faced by you. Please be assured I will help you to resolve this issue. 
Shashank k (7/15/2024, 9:38:52 AM): Could you help me with these details?
Name :
Primary Contact no:
Alternate no:
Email:
Alternate email : 
Hrithik (7/15/2024, 9:40:16 AM): Name: Hrithik Waje
Primary Contact no: 7678040859
Alternate no:61200248
Email: hrithik.waje@bombaychamber.com
Alternate email : vivek.pawar@bombaychamber.com 
Shashank k (7/15/2024, 9:41:06 AM): I hope you are in front of the faulty system and have initiated the chat from another good known system. 
Hrithik (7/15/2024, 9:42:03 AM): Yes 
Shashank k (7/15/2024, 9:42:48 AM): Kindly share any two hour time slot between 9 to 6 monday to friday for future follow ups, if required. 
Hrithik (7/15/2024, 9:44:41 AM): Tuesday 11am to 1pm 
Shashank k (7/15/2024, 9:45:28 AM): As you have mentioned that there is a keyboard issue in the system is it due to any damage ? 
Hrithik (7/15/2024, 9:46:40 AM): No 
Shashank k (7/15/2024, 9:47:14 AM): Is the alternate keyboard work fine ? 
Hrithik (7/15/2024, 9:47:24 AM): Yes 
Shashank k (7/15/2024, 9:47:35 AM): Ok we will replace the keyboard 
Shashank k (7/15/2024, 9:47:44 AM): Please share the keyboard serial number as well for the verification purpose 
Hrithik (7/15/2024, 9:47:51 AM): Okay 
Hrithik (7/15/2024, 9:49:04 AM): CN-0P5GY2-M6D00-29G-0RVH-A01 
Shashank k (7/15/2024, 9:49:21 AM): I have verified the serial number shared 
Shashank k (7/15/2024, 9:49:28 AM): Please provide the
1) Complete Address including Zip-Code where Replacement parts need to be dispatched?
2) Is this address come under special economic zone? If yes, then please provide the GST number. 
Shashank k (7/15/2024, 9:51:11 AM): Are we connected ? 
Hrithik (7/15/2024, 9:52:05 AM): The Ruby || 4th Floor NW 29 || Senapati Bapat Marg (Tulsi Pipe Road)

Dadar (W) || MUMBAI – 400 028 
Shashank k (7/15/2024, 9:52:34 AM): Is this address come under special economic zone? If yes, then please provide the GST number. 
Hrithik (7/15/2024, 9:53:45 AM): No 
Shashank k (7/15/2024, 9:53:56 AM): Note- Please make sure that the address which you have shared is correct and confirmed as it cannot be change later. 
Hrithik (7/15/2024, 9:55:57 AM): Yes 
Shashank k (7/15/2024, 9:56:33 AM): Please verify whether these are working fine in system.
Mouse 
Systems Ports USB LAN VGA ESATA Audio DC
Optical Drive / Functionality -
Battery AC Adapter Power Cord
Bottom Plastics
Screws Rubber
Speakers 
Hrithik (7/15/2024, 9:57:26 AM): Yes,its Working Fine 
Shashank k (7/15/2024, 9:58:46 AM): I am sending you some policies. Kindly go through them and let me know if you agree.
1. I hope there is no damage on the system. 
2. All external parts are working fine
3. There is no other noticeable Technical issue.
4. This a not a dealer location.
5. Once the dispatch is created the address cannot be changed.
6. There may be possible delay in resolution if the service is cancelled.
7. No other issue with the system. 
Hrithik (7/15/2024, 9:59:20 AM): Okay 
Shashank k (7/15/2024, 9:59:48 AM): We have created the service; the service may be completed by the next 2-3 business day depending on the parts availability and government restrictions. In case there is any delay, our service coordinators will contact you and update you. 
Shashank k (7/15/2024, 9:59:51 AM): Is there anything else I can assist you with Dell, today? 
Hrithik (7/15/2024, 10:00:35 AM): No 
Shashank k (7/15/2024, 10:00:55 AM): If you need any further assistance, you may also contact us on our toll free number 1800-425-0088. Our support timings are from 9 A.M. to 6 P.M. 
Shashank k (7/15/2024, 10:01:00 AM): Thank you for choosing Dell. Have a great day ahead. Stay safe and Healthy!


Please disconnect the chat from your end 
Hrithik (7/15/2024, 10:01:16 AM): Okay, Thank You