Day I - Oral Communication
Objectives:
1. To provide tools that are critical for effective oral communication
2. To help develop ‘musts’ of effective oral communication skills
3. To strengthen the ability to make intelligent use of one’s voice
4. To sharpen the ability for responsible and skillful listening
5. To sensitize them about barriers in communication and to overcome them
Contents :
1. ‘Musts’ to communicate with impact
2. Nuts & bolts of communication skills – Verbal Communication with seniors, customers & peers, 2-way communication, use of all channels, skillful listening, “you” centered communication, classifying a complex message,
3. Overcoming barriers in communication: psychological and cultural barriers
4. Skillful listening – a key to communicate well - techniques to improve listening skills, clarifying, listening with responsibility, types of listening
5. Intelligent use of voice through techniques like lifting key words, putting life into words
6. Building ‘working relationship’ to make communication easy
Day II - Written Communication
Objectives :
1. To give the participants the technology of effective business writing
2. To develop the skill to write in a clear, reader friendly way which give results
3. To learn about best email practices, email etiquette
4. To strengthen writing skills, to learn about the secret of effective business writing
Contents:
1. Written communication - Five Steps to Successful Email Writing
a) Preparation - be clear about your purpose, identify your reader’s needs
b) Research – When required compile a set of notes, create a working outline, collect bits of information you will need
c) Organization - determine best sequence to present your ideas, organize so the readers can comprehend easily, outlining makes complex subject easier to organize
d) Writing the Draft - convert your outline into sentences and paragraphs, Just start – do not worry about a good beginning
e) Revision - revision is the final step, read and evaluate the draft from reader’s point of view
2. Mechanics of Writing
a) Remove clutter and fog in writing
b) Enhance readability through good presentation
c) Introduce visual appeal through the use of listing (types of list), brief paragraphs, use of heading and subheadings
d) Use of Inverted Pyramid in writing to get results
e) When to use bullets and numbering
f) Thumb Rule for email title
g) Secret of good writing
3. Email Best Practices
Do’s and Don’ts of Email etiquette
Training Methodology :
Interactive, lively training methods along with exercises will be used
