Training on Conflict Transformation : Dealing with Conflict Creatively

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Event Details

Training on Conflict Transformation : Dealing with Conflict Creatively - Mar 22, 2021

Date & Time : March 22 to March 26, 2021 - 10.00 am to 12.00 noon

Conflict is an integral part of human social endeavour. By nature conflict is neither violent nor Non-violent. The way we handle a conflict turns it functional or otherwise. Civilizational experience suggests that every conflict can be converted into creative experience.

Objective of Training :

 To Understand conflict dynamics, its causes and methods of  transformation – at individual, institutional and community level

  To equip individuals to handle their situations more constructively; and

  To transform conflicting relationship into creative experience

Course Content :
Segment 1. Understanding Conflict

1.  Naming Conflict (brain storming its varied manifest nomenclatures)

2.  Defining Conflict (11 definitions)

3.  Tree of Conflict (11 classifications of conflict)

4.  Conflict Structure

     a.  Structure-1 : PLO (Potential, Latent and Overt)

     b.  Structure-2 : Conflict Triangle-ABC

     c.  Structure-3 : FAG (Frustration – Aggression – Goal)

5.  Factors of conflict : 12 Factors


Segment 2. Causes of Conflict

1.  Key assumptions (Social being, social relationship, social contradictions: multiple causes, cause as conflict, conflict as resolution; inevitability and desirability of conflict)

2.  Primordial paradox

3.  Frustration aggression hypothesis

4.  Denial and deprivation: learning from Abraham Maslow’s ‘Hierarchy of Needs’

5.  Conflict spiral propensity

6.  Conflict proliferation propensity ( vertical / horizontal)

7.  Nonrealistic – ventilation

8.  Conflict catalysts

     a.  Negative; b. Positive

9.  Social Deficit

     a.  Neighborhood relations; 

     b.  Social Consciousness / Common sense; 

     c.  Self- knowledge; 

     d.  Blind Areas

10.  Pairs of opposites

11.  Structural and systemic incongruity


III. Segment 3. Dealing With Conflict - 4A method

1.  Avoidance (minor, prudent / strategic approach)

2.  Accommodation (minor, prudent / strategic approach)

3.  Analysis : Enquiry into the factors of conflict; diagnosing defective factors; determining the methodology of intervention; optimizing conflict response

4.  Activation:

       a.  Activation - I: Engaging conflict: conflict transformation; perceptional shift; conflict optimization through redefining factors; legitimate / institutional intervention - dialogue, negotiation, persuasion, arbitration, judiciary intervention; passive resistance, nonviolent resistance

     b.  Activation - II: Constructive dissolution – Addressing socio economic and political deficiencies, information gap, gender / caste discrimination, poverty, unemployment, HR denial

5. Case Study – Professional frictions; family disputes; gender conflict; class struggle 

This is an interactive workshop using participatory exercises and games. It equips the participants with a number of tools and techniques that help them handle their conflict creatively.


Who can attend :

CSR Professionals 

HR & Admin Professional

NGOs & Community Leaders 

Any other interested 

Resource Persons :

Dr. John Chelladurai - He has done his masters in Peace Making, and doctoral research on Social Conflict; presently the Dean of Studies at the GRF.  He has facilitated so far, 69 Workshops on Conflict Transformation and 24 workshop on Peace Building.

Ashwin Zala - He Has done his Masters in Social Work, and doctoral research on Resource Mobilization; presently the Editor of a monthly Magazine ‘Khoj Gandhiji Ki’. He is a specialist in Peace Games and exercises

Contact :
Ms. Aneeha Neeraja Rajan  
Tel: 022 61200227, 9987211804
Participation Fee :   
Members  Rs. 4000 + 18% GST  
Non-Members  Rs. 4500 + 18% GST 

Bank Details for NEFT

Account No.




Bank Name

State Bank of India

Branch Address

Mumbai Main Branch

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.

Webinar details will be provided to the participants, after registration.



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