Workshop on Effective Communication & Personality Development

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Event Details

Workshop on Effective Communication & Personality Development - Jan 29, 2020

Communication is fundamental to the existence and survival of humans as well as to an organization. It is a process of creating and sharing ideas, information, views, facts, feelings, etc. among the people to reach a common understanding. Communication is the key to the Directing function of management.

Communication styles can help in confidence building, relating to others and sharing information.

A Manager may be highly qualified and skilled but if he/she does not possess good communication skills, all his ability becomes irrelevant. A manager must communicate his directions effectively to the subordinates to get the work done from them properly.

It helps to achieve coordination, smooth working, make effective decisions and increase managerial effectiveness and efficiency. It boosts the morale of the employees by enhancing cooperation and positive work environment, Non verbal communication components and its role in enhancing self esteem and communication.

Sessions planned also helps to understand one roadblock to effective communication, how to develop versatile communication style and enhance our personality, role of communication relating to internal and external customers, and How to present and communicate for overcoming misunderstandings and solve co ordination issues. 

Programme Flow :
10.00 am  
Inauguration & Orientation
10.10 am
● Leaderless group activity to understand interactions importance of listening, -  Two things each person wants to enhance from program
10.45 am
● Importance of Communication and Presentation in customer service and team work,
● Understanding Ego States and how it affects communication
12.00 noon
● Barriers in Communication with internal and external team implications and Social Styles
●Questionnaire to understand our unique style of communicating
● Role of Observation versus Interpretation
● Role plays and discussion
1.30 pm
2.15 pm
● Components of Presentation
● Eye contact
● Voice tone and Effective body language
● Development games on Enhancing non verbal communication
●Clarity in communication  & coordination and  sharing of information following instructions and observation focusing on essentials
● Supervisory communication and enhancing it
● Written Communication and significance Email communication
4.30 pm
Practice the learning points to overcome obstacles in handling internal and external team combining day 's learning  ● Role plays.

Ms. Malini Shah : A Therapist and Psychologist with over 22 years of experience. She is the Co Founder of AasthaChrysalis - Counseling Center in Mumbai and is involved in individual consultation, psychometric assessments and development center programs. She is a Post Graduate from Mumbai University in Counseling, Certified Trainer in Presentation Skills form Delta College Michigan and Situational Self Leadership II from Ken and  Blanchard.

Board Room, Bombay Chamber, The Ruby, NW-4th Floor, Dadar (W), Mumbai – 400028

Ms. Mani Nair
Tel.  61200223, 9833409639 
Participation Fee :   
Members  Rs. 4000 + 18% GST 
Non-Members  Rs. 4500 + 18% GST 
Discount 10% discount for more than 3 participants & 15% for 5 & above from same organization

Bank Details for NEFT

Account No.




Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.


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