Certificate Course on Navigating Conflicts through Emotional Intelligence

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Event Details

Certificate Course on Navigating Conflicts through Emotional Intelligence - Dec 11, 2019

Introduction and benefits :

This workshop will help us use the concept of Emotional Intelligence in a positive and constructive way to help achieve goals and ensure successful outcomes. It will help us understand ourselves, get to know others and learn to deal with complex interactions that arise from our inherent differences. It is about giving us more behavioral choices in managing conflicts and leave us better equipped to deal with the difficult people in our life.

This programme has been designed based on our experience having trained and coached hundreds of women across levels.

Objectives :
  •   To use emotions in a constructive way to improve work performance

  •   To learn practical strategies and techniques for developing our emotional intelligence

  •   To review the way we respond to conflicts and learn to harness the power of differences


Topics covered :

Emotional Intelligence: Concept & Role of Emotional Intelligence; Importance of EI in Personal & Professional life; Five Key Components of EI; Self-Awareness & Self-Management  Abilities; Power of Empathy, Motivation & Social Skills; Tools to Develop Effective EI


Conflict Management: Is conflict inevitable? Can it be constructive? Five Approaches to Effective Conflict Resolution; Are you Building Bridges or Barriers? Preventing Blow-ups & Defusing Anger; Key Skills for Handling Disagreement; What is your Conflict Resolution Style?


Who Should Attend ?

Middle and senior level executives in all business functions who would like to enhance their professional impact and manage effectively their relationships with others.


Session Approach:

Self-assessment Exercises, group discussions and audio-visual presentations.

Monika Divekar

Co-founder Mind Coaching Academy and Branding and Behaviour specialist

Monika Divekar has been a Communication and Behavioural specialist for over two decades. She has coached Entrepreneurs, Promoters and CXOs and facilitated them in arriving at their personal and professional strategic goals and the road map to achieve them.

This enabled them to gain an outside perspective, so they could reprioritize and think “big picture”.  Address the challenges they face in their personal and professional lives and find better work/life balance. It helped improve their leadership abilities and engagement levels. The results were clarity in strategic direction, increase in business performance and a greater impact at work 


Varsha Chitnis

Co-Founder, Consultant & Coach - Mumbai, India

Varsha has been working with CXO’s, Senior and Middle Managers from Corporates; Business Owners and Promoters. She has enabled individuals and groups in enhancing their agility to transcend through diverse and dynamic cultural and business environments.

She has been successfully delivering complete People Development Solutions to her clients. Her facilitative approach during discussions, workshops, group coaching sessions and on-line live interaction sessions focuses on delivering clear outcomes to clients. This has prompted her to form a new entity called ‘Mind Coaching Academy’ to focus on coaching.

Bombay Chamber, The Ruby, 4th Floor NW, 29 Senapati Bapat Marg (Tulsi Pipe Road), Dadar (W), Mumbai 400028

Ms. Jayashree Arunshrikeshav
Tel : 022-61200202, 9819852008,
Participation Fee :  (Inclusive of 18% GST)
Members  Rs. 3540 
Non-Members  Rs. 4130 
Early bird discount of 10% applicable for registrations before November 20, 2019

Bank Details for NEFT

Account No.




Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.


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