International Customer Service

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Event Details

International Customer Service - Oct 10, 2019

Overview :
International customer service plays an important role in a global organisation's ability to generate revenue stream and forms an integral part of the global leadership programmes. A customer service experience can change the entire perception a customer has of the organisation.
The course, which draws on over twenty years of extensive international experience and research, will prepare staff for all stages of dealing with customers from various cultures and answer the following questions: 
  •  What are the attitudes to customer service across the globe?

  •  What steps of the customer journey are most important in China, India, Middle East, USA, etc.?

  •  Can you recognize the true customer needs, breaking the language barrier and reading body language?

  •  How do you manage difficult customers and deal with crisis in various cultures?  

Who should attend :
  •   International account managers

  •   Staff involved in international client service

  •   Shipping and Export Managers

  •   International Sales and Marketing teams

 

Learning outcomes :
By the end of this programme, attendees will be able to:
  •   Manage their international customer service effectively; understand various cultural attitudes to customer service and customer support. 

  •   Analyse and understand international customer needs, decoding body language, dealing with customers across the language barrier, avoiding the risk of causing offence.

  •   Recognise and utilise different, country-specific customer service techniques and the powers of persuasion,

  •   Understand culture specific attitudes to:  questioning, service expectations, attitude to time and deadlines.

  •   Manage misunderstandings and conflicts, deal with emergencies in accordance with national expectations of various cultures. 

Dr. Sachin Bhide is a Strategy Designer & founder of Eha Management Consultancy. He is having two decades of award winning experience. He has authored numerous books, Research Papers, Blogs and articles in newspapers and magazines. He is an award winning speaker and trainer. He has earned his PhD in Management. His Company has served clients in various industries.

Bombay Chamber, Mackinnon Mackenzie Bldg, 3rd Floor, Ballard Estate, Fort, Mumbai-400001

Revati Khare || Assistant Director - International Trade and Commerce Committee
Tel: 22 6120 0231 (M): 91 9892029473
Participation Fee :   
Members  Rs. 3500 + 18% GST 
Non-Members  Rs. 4000 + 18% GST 
Discount 3 participant 10% discount, 5 participants 15% discount

Bank Details for NEFT

Account No.

02422418061924

IFSC CODE

DCBL0000024

Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.

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