Workshop on New Age Customer Service

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Event Details

Workshop on New Age Customer Service - Aug 21, 2019

Introduction :

What does it take for a business to acquire a customer, retain and service a customer? Understanding a customer and their needs plays a pivotal role in the success or failure of any business. Technology and societal changes are dramatically changing the business environment. The external and internal environment for all corporations is rapidly changing. The change is fuelled by technology, particularly digital technology and increasing information processing power. Managing the customer itself ; has and is going to change drastically. As a company how do you evolve with the customer ? Find out the tools your company needs attend the workshop to take 'customer service' into the future

Objectives :
  •   Understanding the ever changing customer

  •   Understanding the different types of customers

  •   Dissemination of information in interaction with future customers

  •   Understanding the role of Communication in the future for Customer service

  •   Understanding the role of technology in customer service - establish your new identity

Topics covered :
  •   Knowing the new age customer

  •   De-coding information for the new-age customers

  •   How will communication change for the new age Customer

  •   New age customer service

  •   Role of Technology in customer service

Outcomes :
  •   Understanding the new age Customer

  •   Servicing / Catering to the ever changing Customer

  •   New ways of Communication

  •   Understanding the future of customer service

  •   New ways of Engaging the Customer

Who Should Attend ?
  •   Business Owners

  •   Managers / Senior Managers from Sales, Marketing, Business Development, Customer Service and HR

  •   Corporates middle and senior managers.  

  •   Heads of Small and Medium size companies.

Ms. Amishi Mehta

An International Business Coach, Consultant, Corporate trainer, Life coach, Author with more than 17 years of experience, runs a training company called ‘Amishi Mehta’. She has coached diverse individuals and groups from ages 18 to 75 yrs; business owners of family managed businesses, seasoned businesses, start ups, CXO’s, top and middle level management corporate executives. Invited visiting faculty for Business & Entrepreneurship at NMIMS. Amishi is a sought after speaker, judge, panelist to Top B-Schools, Associations. Her motto is “Turning struggles into success!”

Board Room, Bombay Chamber, The Ruby, NW-4th Floor, Dadar (W), Mumbai – 400028

Ms. Minal Khadilkar / Mr.Pravin Rane

Email :

Tel : 022-61200237 / 022-61200219 / 9594971479

Participation Fee :   
Members  Rs. 4000 + 18% GST
Non-Members  Rs. 4500 + 18% GST

Bank Details for NEFT

Account No.




Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.


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