Certificate Course on Effective Communication & Presentation Skills

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Event Details

Certificate Course on Effective Communication & Presentation Skills - May 30, 2019

Introduction :

Communications is fundamental to the existence and survival of humans as well as to an organization. It is a process of creating and sharing ideas, information, views, facts, feelings, etc. among the people to reach a common understanding. Communication is the key to the Directing function of management.

A manager may be highly qualified and skilled but if he does not possess good communication skills, all his ability becomes irrelevant. A manager must communicate his directions effectively to the subordinates to get the work done from them properly.

It helps to achieve coordination, smooth working, make effective decisions and increase managerial effectiveness and efficiency it boosts the morale of the employees by enhancing co operation and positive work environment.

Sessions planned also helps to understand role of communication in relating to internal and external customers How to present and communicate for overcoming misunderstandings solve co ordination issues and enhance Customer Delight.

Programme Outline :
9.30 am
Registration & Breakfast
10.00 am
Welcome and Orientation
10.10 am
Leaderless group activity to understand interactions importance of listening
(Two things each person wants to enhance from program)
10.45 am
Importance of Communication and Presentation in customer service and team work.  What are types of communication and elements of Presentation, Understanding Ego States and how it affects communication
12 noon
Barriers in Communication with internal and external team, implications and Role of Observation versus Interpretation, Role plays and discussion, Components of Presentation, Eye contact, Voice tone and Effective body language
1.30 pm
2.15 pm
Development games on Enhancing non verbal communication Clarity in communication coordination and sharing of information following instructions and observation focusing on essentials, Supervisory communication and enhancing it , Written Communication and significance Email communication
3.45 pm
Tea break
4.15 pm
Practice the learning points to overcome obstacles in handling internal and external team combining day 's learning,  Role plays
5.30 pm

Participation Level :

The workshop is designed for Executives/Managers and middle Management level staff from all functional areas.  Certificates will be distributed to the participants at the end of the Session. 

Ms. Malini Shah : A Therapist and Psychologist with over 22 years of experience. She is the Co Founder of AasthaChrysalis - Counseling Center in Mumbai and is involved in individual consultation, psychometric assessments and development center programs. She is a Post Graduate from Mumbai University in Counseling, Certified Trainer in Presentation Skills form Delta College Michigan and Situational Self Leadership II from Ken and  Blanchard.

Board Room, Bombay Chamber, The Ruby, NW-4th Floor, Dadar (W), Mumbai – 400028

Ms. Mani Nair
Tel.  61200223, 9833409639 
Participation Fee :   
Members  Rs. 4000 + 18% GST
Non-Members  Rs. 4500 + 18% GST
 Discount :  10% discount for more than 3 participants from same organization

Bank Details for NEFT

Account No.




Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.


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