Site Visit to Mumbai Metro One Extension to the Metro Knowledge Centre Initiative

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Event Details

Site Visit to Mumbai Metro One Extension to the Metro Knowledge Centre Initiative - Apr 26, 2019

Introduction :

Mumbai Metro One has successfully delivered superlative services to its commuters and an un-matched experience in the Urban Rapid Mass Transport System. In the process of delivering value to commuters, it has amassed deep learning and insights into the areas of operational excellence, customer satisfaction and ensuring safe & secure transportation system. 

Objective of visit :

  • To share and display the culture of “Being the First” in the industry. Inculcating and letting pride become as an organizational driver. 

  • Strive for operational excellence

  • Showcase the quality operational & maintenance capabilities, which in turn aid to a delighted customer.

  • Understanding, what it takes to run a safe & secure metro system during the field visit.

Organization Best Practice :
  •   Sustainability

    •   Reduction in green house gases through 100% coverage of Depot & Stations roof top through solar power generating panels.

    •   Regenerative power breaking system

    •   Reduction in water consumption and using of recycled water.

  •   Safety & Security

  •   Training to employees

  •   Metro Administration

    •   Interplay between Depot, Maintenance, Operation & station management

  •   Culture Building of the organization

  •   Automation with human intervention in Operations

    •   OCC & Train Operation

    •   AFC and other IOT’s

    •   Online monitoring of station cleaning. 

  •   Innovation

    •   Technical – RFID Wheel Flange Lubrication System, Train Loading, Rail Stress monitoring, Wheel impact load detector, Train floor coating, Bridge monitoring.

    •   Digital – Housekeeping app, App/QR Code based ticketing system.

  •   Product, Customer Care & Branding

Sr. No.
Purpose/ Takeaway for Participants
Safety Briefing,  Security briefing -A brief on station security, Crowd Control & security APP
Journey to Operational Excellence
Innovations – Why do we have do it?
Clean  & Green – Responsibility towards society
 Visits  to Simulator, OCC Control Room, Security Control Room(SCR)
Visit to Automatic Fare Collection(AFC)AFC Lab
How we do our Business -
- Customer Centricity at stations.
- We want more – Retail & Advertising
- Creating an experience – Majhi Metro,
- Products
 Introduction to Rolling Stock  - Understanding the Metro Rail
Workshop Visit -  Walk under the train
Train Ride from DN Nagar
Who can visit ?
  •   Participants who are involved with Upcoming Metro Lines and related OEM partners. 

  •   Operation & maintenance Heads/Managers/Engineers

  •   Participants from other Service Industry i.e. Hotels, Schools & Educational Institutions, Tourism, other MRTS (Land, water, air) etc.

  •   Facility Managers from Service industry i.e. hotels, malls, airports etc.

  •   Participants from various infrastructural organizations.

  •   Sustainability & safety head/ senior managers/ officers etc.

  •   Any other Interested/ Concern person

Contact :
Ms. Aneeha Neeraja Rajan  
Tel: 022 61200227
Ms. Shruti Rathod 
Tel: 022 61200268


Participation Fee :   
Members  Rs. 3000 + 18% GST per person
Non-Members  Rs. 3500 + 18% GST per person

Bank Details for NEFT

Account No.




Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.

Metro Corporate Centre, Four Bungalows,

Andheri(W), Mumbai, Maharashtra 400053


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