Corporate Etiquette & Communication

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Event Details

Corporate Etiquette & Communication - Jul 03, 2018

Introduction :

The ability to handle yourself appropriately and confidently outweighs even your technical skills. Your behaviour can make or even break business. Corporate Etiquette is about the little things that count. The words are simple but the impact they make is powerful. This holds immense truth and power in the competitive world of business - where the little niceties help in gaining an edge over the others. 


Etiquette when communicating through e mail, cell phone and face to face certain etiquette and professionalism has to be maintained.

Business integrity or doing the right thing, courage to make tough calls, being dependable and respecting differences are qualities that make an individual a professional in thought and action.


Every company is guided by a code of ethics, a set of values that help determine one’s acceptable behaviour. Not accepting expensive gifts, maintaining confidentiality, not telling racial jokes or commenting on female colleague’s appearances are not a set of ‘stand alone’ do’s & don’ts. They emanate from company values and standards. These standards must be adhered to if we want to come across as responsible people.


The basics in Business Etiquette e.g. interacting appropriately with internal & external customers and senior colleagues; dining etiquette, telephone etiquette, grooming and ‘smart week-day’ attire and ‘Friday dressing’,  yes - they help to set you apart as a polished and practiced professional.

Objectives :

(1) To equip participants with social skills which enhances their own and their organization’s professional image.

(2) To provide skills that help them behave in a polished manner with customers, when using the mobile, at the dining table, in the office and such others

(3) To sensitize participants about the importance of following email and cell phone etiquette

(4)  To help conduct business and behave in a manner that is governed by company values and ethics.


Topics to be Covered :

● Etiquette: Importance of Etiquette in business and everyday life,  Components of Etiquette – manners& manner

●  Business Communication Etiquette - Netiquette and standards for online writing,

● Cell Phone & Telephone Etiquette,

● Business Meetings

Office Decorum, Self introduction & rules of introduction, Importance of Small Talk, Exchanging Business Cards,  Greetings – Handshakes,  Receiving Guests in Office, Decorum with seniors & other visitors,

● Vales & Ethics: Business integrity or doing the right thing, Being Dependable, Respecting Differences

● Social Etiquette (Everyday Manners)

● Dining Etiquette & Business Entertaining  - ‘Do’s and Don’ts’ of  Dining & Party Etiquette, Indian and continental Dining Style,

● Grooming & Personal Attire: Personal Hygiene for a groomed look

● Personal Attire & Accessories , Deportment & Carriage – Tips on Good Posture with Feedback.


Training Methodology :

Active and lively training methods like Role Play, Case Study, Discussion, Games will be used.

 

Participation Level :

The workshop is designed for Executives/Managers and middle Management level staff from all functional areas.  

Dr. Lata Shetty is the Director, Mainstream Training Centre, which offers Soft Skills Training Programmes in a variety of settings.  Qualifications: B.Sc., M.S.W., Ph.D., a gold medalist throughout her academic career and holds a Doctorate from the prestigious Tata Institute of Social Sciences (TISS).

 

 

 Board Room, Bombay Chamber, The Ruby, NW-4th Floor, Dadar (W), Mumbai – 400028

 

 

 

Ms. Mani Nair
Tel. 61200223, 9833409639 
 
Participation Fee :   
Members  Rs. 3500 +18% GST
Non-Members  Rs. 4000 +18% GST
10% discount for 3 or more participants from same organisation.

 

Bank Details for NEFT

Account No.

02422418061924

IFSC CODE

DCBL0000024

Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.

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