Oral & Written Communication Skills

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Event Details

Oral & Written Communication Skills - Dec 13, 2017

Introduction :

Effective Oral & Written Communication Skills are essential for the organization’s smooth functioning.  In e-mail communications best email practices have to be followed.  Executives need to be fluent in English, to be effective in email writing and oral communication skills. In India English is not only our associate official language but the language of business and administration.


There can be no relationship without communication. For Communication to be effective the different nuances of verbal, non-verbal communication and differing perceptions of people have to be taken into account. Not only oral but written communication also has to be clear and effective for successful organization. Clarity in writing can save time, money and energy of every company. Inconsistent, shabby writing of emails across different countries can never enhance the image of the company. Millions of rupees and goodwill are lost due to unclear, inconsistent and verbose business communication. 

Objectives :

To provide tools that are critical for effective oral & written communication,  develop ‘musts’ of effective communication skills including email communication, assertive skills – i.e. the art of being pleasantly polite, To develop  the skill to write in a clear, reader friendly way which give results and enable  the participants to  learn the technology of fine writing emails.

Contents :

‘Musts’ to communicate with impact - Nuts & Bolts of Communication skills  - Verbal Communication with seniors, customers & peers, 2-way communication and use of all channels,–  Skillful listening  - Intelligent use of voice - Overcoming Barriers in Communication -Assertive Communication -Building ‘working relationship’ - Written Communication - Five Steps to Successful Email Writing – Preparation, Research, Organization -  Writing a Draft,  and Revision -  Mechanics of Writing.

Participation Level :

The workshop is designed for Executives/Managers and middle Management level staff from all functional areas.

Dr. Lata Shetty, is the Director, Mainstream Training Centre, which offers Soft Skills Training Programmes in a variety of settings.  Qualifications: B.Sc., M.S.W., Ph.D., a gold medalist throughout her academic career and holds a Doctorate from the prestigious Tata Institute of Social Sciences (TISS).

Board Room, Bombay Chamber, The Ruby, NW-4th Floor, Dadar (W), Mumbai – 400 028

Ms. Mani Nair
Tel. 61200223, 9833409639 


Participation Fee :   
Members  Rs. 3500 +18% GST
Non-Members  Rs. 4000 +18% GST

10% discount for 3 or more participants from same organisation.


Bank Details for NEFT

Account No.




Bank Name

DCB Bank

Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.


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