Webinar on Handling Difficult Conversations

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Event Details

Webinar on Handling Difficult Conversations - Sep 23, 2021

Introduction :

Handling difficult conversations is an inevitable part of our personal & professional life - whether we’re telling a client the project is delayed or conducting an unenthusiastic performance review or in relationship with passive or aggressive individual. How can we prepare for this kind of discussion? How can we be assertive and deal with difficult situations? And, how can we retain our thinking capability during difficult conversations? 

  

The training session will involve facilitation to reflect on the answers of the above questions & many more. Having prior knowledge of handling difficult conversations improves the personal and professional effectiveness.

 

Time :  3.00 pm to 5.00 pm

 

Knowledge Partner :

Objectives :

1. To explore what makes a conversation difficult

2. To investigate your response/reaction pattern to a given difficult conversation 

3. To examine the signs that you are dealing with a difficult person

4. To understand the impact of aversion/craving/mindfulness on difficult conversations.

5. To learn consciously proven strategies to deal handle difficult conversations

 

Topics Covered :

1. Communication Styles & Conversations pattern.

2. 5 core beliefs that limit handling difficult conversations.

3. Proven strategies to handle difficult conversations.

4. Foundation for change.

 

Who should attend ? 

Sales professionals, managers, HR professionals, entrepreneurs, coaches, consultants and trainers who are interested in improving their personal & professional effectiveness. 

 

Key Takeaways :

1. Self-reflection toolkit 

2. Personal & professional effectiveness

3. Proven strategies to handle difficult conversations

Dr. Kasturi R Naik is an educator at DES’s NMITD and life coach specialized in emotional intelligence. She has more than 10 years of experience and has facilitated powerful transformation workshops for corporate, educational institutions, banks, NGO’s and many more like TAJ Wellington Mews Luxury Residences, Novartis Pharmaceuticals, TCS, Lufthansa airlines.

Webinar details will be provided to the participants, after registration.

 

Ms. Shruti Rathod

Email : shruti.rathod@bombaychamber.com

 

Participation Fee :   
Members  Rs. 1,500 + 18% GST  
Non-Members  Rs. 1,700 + 18% GST 

Bank Details for NEFT

Account No.

10996680930

IFSC CODE

SBIN0000300

Bank Name

State Bank of India

Branch Address

Mumbai Main Branch

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”

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