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Central Government notifies Electricity (Rights of Consumer) Rules 2020   Dec 31, 2020

The Central Ministry of Power has notified the Electricity (Rights of Consumers) Rules, 2020.

 

Salient features

As per Rule 3, it is the duty of every distribution licensee to supply electricity on request made by an owner or occupier of any premises in line with the provisions of Act. i

A consumer will have the right to have minimum standards of service for supply of electricity from the distribution licensee in accordance with the provisions made in these rules.

Procedure for release of new connection and modification in existing connection, Billing and payment, Method of payment of Bills, Advance payment of bills, Reliability of supply, Disconnection and reconnection etc. are dealt with in the new Rules. 

The Rules mandates that a meter shall be the smart prepayment meter or pre-payment meter.  Bill amount of more than one thousand rupees or an amount specified by the Commission shall mandatorily be paid online.

 

 

Copy of the Notification is attached   

 

 

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